Executive Summary and Overview
How CONCEPT FROST (PTY) LTD collects, processes, protects, and manages personal and corporate information in compliance with the South African Protection of Personal Information Act No. 4 of 2013 (POPIA).
1. Introduction and Responsible Party Identity
CONCEPT FROST (PTY) LTD respects your right to privacy and is committed to lawful, transparent, and secure processing of personal and corporate data. This Privacy Policy explains how we handle personal information collected when you browse conceptfrostcontainers.co.za, submit an inquiry through our contact forms, register a customer account, or purchase shipping containers and industrial diesel generators. For the purposes of the Protection of Personal Information Act No. 4 of 2013 (POPIA), the Responsible Party is CONCEPT FROST (PTY) LTD, located on Rosherville Road, City Deep, Johannesburg South, 2049, South Africa.
2. Categories of Information We Collect
We collect only the minimum information necessary to provide accurate quotations, fulfill equipment orders, issue SARS compliant tax invoices, and coordinate heavy transport delivery across South Africa:
- Identity and Corporate Details: Full name, company or trading name, company registration number, and VAT registration number.
- Contact and Delivery Information: Email address, landline and mobile or WhatsApp telephone numbers, billing address, and physical site offloading address including GPS coordinates or site access instructions.
- Transaction and Order Records: Products purchased, serial numbers assigned, quotation history, tax invoices, and proof of payment records in South African Rand.
- Technical Website Data: IP address, browser type, device resolution, session cookies required for WooCommerce shopping cart persistence, and anonymized site analytics.
3. Purpose and Lawful Basis for Processing Personal Information
Under POPIA, personal information may only be processed for specific, explicitly defined, and legitimate purposes. CONCEPT FROST (PTY) LTD processes your data to:
- Process and fulfill online orders for shipping containers and diesel generator sets.
- Coordinate crane truck and flatbed freight dispatch from City Deep, Johannesburg South to your designated delivery address.
- Provide technical documentation, load test certificates, warranty registration, and customer support.
- Comply with statutory South African tax, accounting, and audit obligations under the Value Added Tax Act and Income Tax Act.
- Prevent fraudulent transactions and maintain the security of our e commerce platform.
4. Disclosure to Third Parties and Logistics Partners
CONCEPT FROST (PTY) LTD never sells, rents, or trades customer contact lists to third party marketers. We share relevant delivery and contact information strictly on a need to know basis with verified operational partners required to complete your transaction, such as contracted crane truck and road freight operators delivering your equipment, banking institutions verifying EFT settlements, and regulatory authorities where required by South African law. All operational partners are bound by strict confidentiality obligations.
5. Cookies, Shopping Cart Sessions, and Security Measures
Our website uses functional WooCommerce cookies (`woocommerce_cart_hash`, `woocommerce_items_in_cart`, and session tokens) to keep track of equipment added to your cart while browsing. You may configure your browser to block cookies, although doing so may prevent the online cart from retaining selected items. We implement technical and organizational safeguards including SSL encryption, restricted database access, firewall protection, and regular security updates to prevent unauthorized access, loss, or alteration of personal data.
6. Your Rights as a Data Subject under POPIA
In terms of POPIA, every customer and website visitor in South Africa has the right to:
- Request confirmation of whether CONCEPT FROST (PTY) LTD holds personal information about you and request a copy of such record.
- Request the correction, updating, or deletion of inaccurate, irrelevant, or outdated personal information.
- Object to the processing of personal information on reasonable grounds or withdraw consent for marketing communications at any time.
- Lodge a complaint with the South African Information Regulator if you believe your privacy rights have been infringed.
To exercise any of these rights, please contact our Information Officer at sales@conceptfrostcontainers.co.za, call +27(0) 10 592 0349, or write to Rosherville Rd, City Deep, Johannesburg South, 2049, South Africa.